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Frequently Asked Questions

Free API vs Google Maps for Enterprise

Can I use the free Google Maps API key with GMaps Plugin?
If you intend to publish dashboards behind your corporate firewall or on a secured web site, you are required to obtain Google Maps Premier directly from Google or GMaps Plugin Bundle from Centigon Solutions to license your use of Google Maps API behind your corporate firewall.

Licensing, Pricing, and Page Views
Due to the large number of inquiries around pricing and licensing, we now have a dedicated Purchase FAQ that addresses these questions. Visit our purchase FAQ

Security

Does Google receive confidential data from my Xcelsius dashboard?
Absolutely Not. GMaps Plugin was designed from the ground up with your data security in mind. GMaps Plugin renders all data, shapes, labels, and other content layers locally. Data from within your dashboard and identifying information about your organization never leave your firewall, ensuring that your confidential and proprietary information is secured. A detailed description of GMaps Plugin security measures is provided here: GMaps Plugin Security.

 

API Keys, License Keys, ClientIDs and beyond.

What Key or ID do I use with GMaps Plugin?
We have worked extensively to create a seamless experience for developers and system admins. Each version of GMaps Plugin behaves slightly different based on your organizational needs.

GMaps Plugin Bundles (Includes Google Maps service for Enterprise use)- Upon procuring GMaps Plugin Bundle through Centigon Solutions you receive and register GMaps Plugin with a license key. Once your component is successfully registered in Xcelsius, GMaps Plugin does the rest.

GMaps Plugin Trial- When using any GMaps Plugin trial, you will use the free Google Maps API Key for testing purposes, according to the Google Maps terms of use. For GMaps Plugin trial, you will utilize Google Maps key obtained here: http://code.google.com/apis/maps/signup.html

Existing Google Maps Premier Customers- Existing Google Maps Premier customers can use their existing Google Maps API Premier Client ID with GMaps Plugin, to immediately benefit from point and click configuration of Google Maps functionality.

When obtaining a free API key for GMaps Plugin Trial, what URL do I enter?
You should enter the root web directory where you intend to publish your dashboard. If you know the web site, but are using a proxy, you may want to try the following process:

  1. Open the web page containing your SWF (with GMaps Plugin) in any internet browser.
  2. Paste the following into the browser and hit enter.
     
    javascript:alert(window.location.host)
  3. You will get a popup dialogue with a URL.
  4. Enter the URL to obtain your Google Maps Key on the sign up page.
    http://code.google.com/apis/maps/signup.html

View full configuration instructions in GMaps Plugin learning center

Support

Who do I contact for support questions?
All support inquiries for GMaps Plugin and connectivity to Google Maps is directed through Centigon Solutions customer portal. All support information is accessible on the customer support portal.

What is Google's Role in My GMaps Plugin Purchase
Google is provides the service directly through GMaps Plugin. For support, service inquiries and issues, domain authorization, and enhancement requests you work directly with our specialized team of experts through our customer support portal.

Dashboard Development

Are there any limitations how many dashboards with Google Maps I can create?
No. You can develop and deploy as many dashboards as you like with GMaps Plugin bundle once you have installed the plugin inside Crystal Dashboard Design / Xcelsius.

Can I deploy my dashboards with GMaps Plugin to multiple servers or environments?
Absolutely. You have complete flexibility to deploy dashboards and reports with GMaps Plugin to multiple secured environments without any restrictions. GMaps Plugin Standard which connects to the free Google Maps API can only reference one domain per dashboard / report.

Can I use my Google Maps Premier license with other applications within my company?
GMaps Plugin Bundles include GMaps Plugin with Google Maps Premier annual license. If you require integration with other applications in addition to GMaps Plugin, you can work with Centigon Solutions' sales team to obtain proper licensing. Have Centigon Solutions sales team help you find a solution.

Can I use my Google Earth account with GMaps Plugin?
Google Maps and Google Earth are separate product offerings from Google and Centigon Solutions GMaps Plugin will only operate with Google Maps APIs.

Can I use an existing Google Premier Account with GMaps Plugin?
Absolutely. You can acquire a GMaps Plugin Premier license, and then use it with an existing Google Premier account and Client ID.

 

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